We are always flattered when we receive positive feedback from happy clients, and we would like to share this with you by including some of their comments, below.
Crystal Heating are also a member of Checkatrade, an independent orgainisation, set up to monitor and vet Service Providers.
They only list Trades and Service Providers that have agreed to be vetted and then continuously monitored, and have agreed to the results being made public. You can view the results on their website, giving you the facts and leaving you to decide, who is the best company to use. To visit Checkatrade, please go to www.checkatrade.co.uk
My wife and I wish to report favourably on the work done by your installers – Simon and Rocky And electricians – Adam and Gareth. They caused a minimum of disturbance in the light of the considerable work required, and left the house tidy. All four of them were a credit to you and your sub contractors.
- Yours faithfully, R.J.L.Paul, Byfleet, NISC, British Gas Customer Relations
I have just received a copy of the attached letter and was delighted to read it’s content. This customer is certainly impressed with the way you carried out the installation and your overall manner whilst in the property.
As you know, we are constantly trying to improve customer satisfaction in all aspects of the central heating business. We do recognize that our front line staff are key to it’s delivery. I would like to add my personal thanks to you, for “Doing the right thing”.
This customer is certainly going to recommend us to friends and colleagues, which is good news for British Gas. Keep up the excellent work and it’s indeed a pleasure to read such praise from a customer.
- Kind Regards, Wayne McNulty, Regional Installations Manager
Re: boiler repair, feedback on your representative. I thought I’d let you know, I’m really pleased with the service I received from your engineer, Terry. He was punctual, professional, courteous and competent. He was also a good representative for your company. I do hope nothing breaks now!
On a more serious note, I work in communications/PR for a large, high profile engineering company and know that people only get in touch to complain. Once in a while I make a point of recognising good service and this is one time I felt it appropriate.
- Kind regards, Yours faithfully, Venessa Holtham, London
Dear Mr Guest,
Central Heating replacement at 22, Morford Way, EASTCOTE. Your team completed the central heating replacement in my house on Friday last. I am writing to say that I am entirely satisfied with the work that has been done. My view, as a retired professional engineer, is that the technical quality of the installation was up to the highest of standards; the detailed work of the installation team was exemplary, and their finishing, and the subsequent cleaning up could not be faulted.
I would be happy to recommend your Company, and the installation team of Jake and Chris, to anyone contemplating a similar exercise. I propose to send a copy of this letter to Mr Tom Gordge, Grant Team Manager, at the London Borough of Hillingdon.
- Kind Regards, D PA Gibson, Eastcote
Just to thank you for responding so promptly to my rescue call when our Worcester Central Heating Boiler packed up. Thanks to your Experts it is now working properly. It is appreciated.
- Thanks again, Eric Clothier, Hounslow
I must write to say how good the men were who came to put new central heating in for me, it was Mark and I think the older man was Bill but not too sure about that. They were excellent workers and fast and left my place in good order every evening. They did a great job. Also the young electrician was so nice and polite.
- Many thanks, Mrs M Watts, Ruislip
You may already be aware, but I have recently been appointed as Field Support Manager working for the Servicing arm of the business at Staines. I am particularly sad not to be staying in the unsurpassed Central Heating team next year. You are with out any doubt the best team I have had the pleasure of working with.
It has been extremely tough over the past couple of years, particularly working through all the changes, new structures, new computer systems and ever increasing customer expectation. Without any doubt, the business wouldn’t have achieved the success it has without your full support and dedication. Your loyalty and commitment to me and my Quality Engineers has been fantastic and I could not have wished for better. Thank-you.
- My sincere thanks again, Simon Fisher, British Gas Installation Manager
For the attention of Mr Cary Cardoso, Managing Director
Dear Mr Cardoso,
I am writing to you, I wanted to let you know how pleased I was with the service your company provided to me on Tuesday 19th June. When I rang on Tues morning your receptionist was able to arrange an appointment for the same day and gave me a time band of 2pm – 5pm.
Your technician arrived promptly at 2pm. He carried out the repair confidently and proficiently, taking the trouble to explain to me in clear terms what he was doing and why. He also showed me the cost of the parts used in the repair from the Vokera price list. He successfully returned the boiler to working order in 1¼ hrs and it has been working perfectly ever since. Please pass on my thanks to him.
Thank you again for the excellent service. I will make sure it is Crystal I contact when I next need any work done on my Vokera boiler.
- Yours sincerely, S.C. Bevan (Ms)
Many thanks for an excellent job. I am so pleased with the finished result.
- Angela Evans, Twickenham